Policies


Delivery and Shipping

Delivery rates

  • Australia Wide
    • The delivery rates vary depending on the number of items ordered and destination. Please contact Refoil on 9680 9222 for delivery rates to your area.
    • We deliver Australia wide using a combination of Australia Post and courier services. All parcels can be tracked.
    • National parcels will be delivered within 2-12 working days to reach their destination. Should you have further enquiries in regards to national parcels please do not hesitate to contact REFOIL on 02 9680 9222.
  • International Delivery
    Refoil does not ship outside Australia.

Liability

It is the recipient’s responsibility to enter the correct delivery address details. Should the event occur where the wrong address is entered, we are not obliged to re-send the order to the correct address at our expense.

Some orders may take up to 14 working days for delivery; however we do not control our courier’s operations. Therefore late delivery does not constitute as a failure of our agreement, and does not entitle you to cancel the order.

We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

Returns Policy

Returns

Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we’ll ensure the whole process is as simple and speedy as possible.

Change of Mind returns

We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel. By this we mean that all packaging must be intact. All change of mind returned goods will be refunded minus delivery and 10% handling and re-stocking fee. All products which have been tampered with shall be sent directly back to the sender with no refund.

Faulty/Damaged Goods return

If you have received a faulty or damaged item please contact our customer service for assistance. All returned items must be packaged appropriately, include a brief explanatory note with your business name, invoice number and the reason for the return and sent to: REFOIL, PO BOX 528, Castle Hill, NSW 1765, Australia

We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Your return will be processed within 14 days of receipt, where our department will contact you directly regarding the issue of either a refund or credit note. Please allow a further three to five working days for the refund to appear in your account.

Privacy Policy

Collection of Personal Information

Refoil is committed to ensuring appropriate privacy standards are maintained to protect the personal information you provide, when you access and use our website. We will collect personal details from you such as your name, email address, general contact details and credit card details.

Use of Personal Information

With your approval, this information may be used:

  • To send news, information about our activities and general promotional material which we believe may be useful to you;
  • To deliver any products to you which you purchase from us;
  • To monitor who is accessing the website or using services offered on the website;

To profile the type of people accessing the website. If you do not wish to have your personal information used in this manner or for any other specific purpose, you can contact us accordingly.

Disclaimer

The information provided on this website is for use of a general nature only and is not intended to be relied upon as, or to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.

Security of Personal Information

The security of your personal information is important to us. While we exercise appropriate care in relation to the security of your personal information, no data transmission over the internet can be guaranteed to be completely secure.

Refoil does not warrant the security of any personal information transmitted to us over the internet and you do so at your own risk.

How to Access and Update Personal Information

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. Refoil will only withhold access where permitted to do so by the Privacy Act.

Links to Third-Party Websites

Refoil is not responsible for the conduct of any third parties linked from our website.

How to Contact us

Please contact us at info@refoil.com.au, if you have any questions or concerns in relation to the privacy of your personal information or if you wish to remove your name from our database.

Additional Privacy Information

If you are interested in obtaining additional information on privacy, you can visit the Australian Federal Privacy Commissioner’s website atwww.privacy.gov.au.

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